At La Vie Royale, we take great care in preparing, packaging and delivering every order. This Policy explains our delivery arrangements for ready-to-ship products, custom gifting projects and international orders.

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Delivery times are estimates unless we expressly agree a guaranteed delivery date with you. This Policy should be read together with our Terms of Service and Refunds & Returns Policy.

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1. READY-TO-SHIP UK ORDERS

Ready-to-ship products purchased through our online shop are normally dispatched within 2–3 working days after your order has been accepted.

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Standard UK delivery will usually take a further 2–4 working days after dispatch, although delivery times may vary according to destination, courier availability and circumstances outside our reasonable control.

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We currently use established delivery providers such as Royal Mail, DPD and FedEx, depending on the size, value and requirements of the order, and may use an equivalent reputable carrier where appropriate.

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Wholesale, higher-value or time-sensitive orders may be sent using tracked, express or next-day services where available.

You will receive a dispatch confirmation when your order leaves us and, where tracking is available, the relevant tracking details.

Working days exclude weekends and UK public holidays.

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2. CUSTOM GIFTING PROJECTS

Every custom gifting project is individually curated and may involve sourcing, design, personalisation, quality control, assembly and delivery.

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We therefore recommend allowing approximately 3–8 weeks for a custom gifting project from confirmation of the complete brief and any required approvals.

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Lead times may be longer during peak periods or where products, materials or personalisation services have extended lead times. We will communicate the expected project timeframe with you as part of the ordering process.

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If you have a specific event or delivery deadline, please let us know before confirming your order.

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Rush projects may be accepted on a case-by-case basis, subject to product availability and our capacity to fulfil the project. A requested delivery date will not be considered guaranteed unless we expressly confirm this with you.

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3. SEMI-CUSTOM & BRANDED GIFTS

Turnaround times for semi-custom or branded gifting orders depend on the quantity, product selection and level of customisation required.

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For orders of 50 units or fewer, our Add-Your-Own-Logo service will normally be ready for dispatch within approximately 2–3 weeks after we have received:

• your complete order requirements;

• suitable high-resolution artwork or logo files;

• any information required for personalisation; and

• your approval of any artwork or proof where applicable.

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Larger or more complex orders may require additional time. We will provide an estimated timeframe before confirming the project.

 

4. URGENT & OCCASION-SPECIFIC ORDERS

We understand that many La Vie Royale purchases are intended for birthdays, weddings, corporate events and other important occasions.

If your order is time-sensitive, please contact us at gifting@lavieroyale.uk before placing or confirming your order. We will always do our best to accommodate your requested date.

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Delivery estimates, event dates or requested arrival dates do not constitute guaranteed delivery dates unless expressly confirmed by us.

 

Nothing in this section affects any rights you may have under applicable consumer law where we have expressly agreed that delivery by a particular date is essential.

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5. DELIVERY CHARGES

Available delivery options and applicable charges will normally be displayed during checkout or communicated to you as part of a custom or wholesale quotation.

Charges may vary according to destination, parcel size and weight, order value and delivery speed.

From time to time, we may offer complimentary or promotional delivery subject to stated eligibility requirements.

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6. INTERNATIONAL DELIVERY

We currently offer international delivery for select custom projects and eligible orders, subject to destination, product and delivery availability.

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Please contact us at gifting@lavieroyale.uk if you require international delivery and an appropriate option is not available during checkout.

International delivery times vary according to destination, courier arrangements and customs procedures.

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International orders may be subject to customs duties, import taxes, tariffs, brokerage or handling charges. Where these charges are not expressly included in the price paid to La Vie Royale, the recipient may be responsible for paying them directly to the relevant authority or carrier. We cannot control foreign customs charges or customs-clearance times.

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Nothing in this Policy restricts any mandatory consumer rights available to international customers under applicable law.

 

7. BFPO ADDRESSES

We regret that we do not currently deliver to British Forces Post Office (BFPO) addresses.

If this changes, we will update this Policy accordingly.

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8. DELIVERY ADDRESSES & FAILED DELIVERIES

Please ensure that your delivery address and contact information are complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to amend the address before dispatch but cannot guarantee changes once an order has entered fulfilment or been handed to the carrier.

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If an order is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts or failure to collect the parcel, reasonable redelivery costs may apply where permitted by law.

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9. DELAYS, LOST & MISSING ORDERS

Occasionally, deliveries may be delayed by weather, courier disruption, customs procedures, peak trading periods or other circumstances outside our reasonable control.

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If we become aware of a significant delay, we will use reasonable efforts to keep you informed.

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If your order appears to be lost in transit, or tracking indicates delivery but you cannot locate your parcel, please contact us at gifting@lavieroyale.uk with your order number so that we can investigate with the carrier.

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Where we arrange delivery to a consumer, risk remains with us until the products are delivered to you or to a person identified or authorised by you to receive them, subject to applicable law.

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Where appropriate, we will arrange a replacement or refund for an order confirmed as lost.

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10. DAMAGED OR INCORRECT DELIVERIES

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

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Please provide your order number, details of the issue and, where possible, photographs of the product and packaging. Photographs help us investigate transit damage but are not intended to restrict your statutory rights.

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Depending on the circumstances and your applicable rights, we may arrange a replacement, refund or other appropriate remedy.

Please see our Refunds & Returns Policy for further information.

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CONTACT US

For delivery enquiries, urgent orders or assistance with an existing order, please contact:

La Vie Royale Concierge Limited
Company number: 16272867
Email: gifting@lavieroyale.uk
Telephone: +44 (0)20 3576 4227
Website: www.lavieroyale.uk

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Please include your order number where applicable so that we can assist you promptly.