TERMS OF SERVICE

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This website (the “Website”) is operated by La Vie Royale Concierge Ltd. Throughout the Website and these Terms of Service, the terms “La Vie Royale”, “we”, “us” and “our” refer to La Vie Royale Concierge Ltd.

We provide this Website, together with the information, features, products, services and other content made available through it (collectively, the “Services”), subject to these Terms of Service (the “Terms”).

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La Vie Royale provides corporate gifts, branded merchandise and event souvenirs, together with a selected collection of products available for individual purchase through The Royale Edit. By accessing or using the Website, creating an account, placing an order or purchasing any product or service from us, you agree to be bound by these Terms and by any policies expressly incorporated into them by reference.

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Please read these Terms carefully before using the Website or placing an order. These Terms apply to all users of the Website, including visitors, customers and any person who accesses, browses, purchases from or otherwise uses the Website or our Services.

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1. ABOUT THESE TERMS

These Terms apply to your use of our Website and to orders placed with La Vie Royale, whether through the Website, by email, through a quotation or by another agreed method.

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Some provisions apply differently depending on whether you are purchasing as a consumer or for business purposes.

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A “Consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession.

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A “Business Customer” is a company, organisation, sole trader or other person purchasing wholly or mainly for purposes relating to their trade, business, craft or profession.

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“Custom or Branded Order” means an order involving branding, personalisation, bespoke sourcing, custom manufacture or production to an agreed specification, including Corporate Gifts, Branded Merchandise and Event Souvenirs.

Nothing in these Terms limits rights that cannot lawfully be excluded. 

 

Our Policies

These Terms incorporate by reference our Privacy Policy, Cookie Policy, Delivery Policy, Returns and Refunds Policy, and any other policies or terms expressly stated to apply to your use of the Website or purchase of our products and services.

Where there is any conflict between these Terms and terms that apply specifically to a particular product, service, promotion or order, the more specific terms will apply to the extent of that conflict, subject always to your rights under applicable law.

 

International Customers

Our Website is operated from the United Kingdom and is available to customers in a number of countries and territories.

If you access the Website or purchase from us from outside the United Kingdom, you are responsible for ensuring that your use of the Website and purchase of our products complies with applicable local laws.

 

Nothing in these Terms is intended to exclude, restrict or otherwise affect any mandatory consumer rights or protections available to you under the laws applicable in your country of residence where those rights cannot lawfully be excluded or limited by contract.

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International orders may be subject to additional delivery charges, customs duties, import taxes, tariffs or other charges imposed by the destination country. Where applicable, responsibility for such charges will be governed by our Delivery Policy and the information provided during checkout.

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2. ELIGIBILITY AND ONLINE STORE TERMS

By using the Website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement with us.

If you are under the age of 18, you should use the Website and make purchases only with the involvement and consent of a parent or legal guardian, where required by applicable law.

 

You must not use the Website, our products or our Services for any unlawful, fraudulent or unauthorised purpose, or in any way that breaches applicable laws or regulations.

 

You must not knowingly transmit viruses, malware, worms or any other malicious or destructive code through the Website.

We may suspend or restrict access to the Website or Services where we reasonably believe these Terms have been materially breached, subject to applicable law.

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3. GENERAL CONDITIONS

We reserve the right to refuse or restrict access to our Services, decline an order or limit the quantity of products supplied where we have a legitimate reason to do so, including suspected fraud, misuse of the Website, breach of these Terms, product availability, geographical restrictions, unacceptable behaviour or suspected unauthorised resale.

 

Nothing in these Terms requires us to accept an order, and a contract for the sale of products will arise only in accordance with the order acceptance provisions set out below.

 

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Website or Services without our prior written permission, except where permitted by applicable law.

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4. ORDERS AND CONTRACT FORMATION

When you place an order through the Website, you are making an offer to purchase the products in your order in accordance with these Terms.

After you place an order, we may send you an acknowledgement confirming that we have received it. An order acknowledgement does not constitute acceptance of your order.

 

A binding contract between you and us is formed when we expressly confirm that your order has been accepted or, if earlier, when we dispatch the relevant products to you.

We reserve the right to decline or cancel an order before acceptance, including where:

• a product is unavailable;

• we are unable to authorise or verify your payment;

• there is an error in the price, product description or other material information displayed on the Website;

• we reasonably suspect fraud, unauthorised resale or other misuse;

• delivery restrictions prevent us from fulfilling the order; or

• we are otherwise unable to fulfil the order for a legitimate reason.

 

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method, unless otherwise agreed with you.

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For Custom or Branded Orders, your quotation, agreed specification, artwork approvals and any project-specific written terms form part of the contract together with these Terms.

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5. PRODUCTS AND PRODUCT INFORMATION

Certain products or services may be available exclusively through the Website and may be available only in limited quantities.

We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on the Website are accurate.

 

However, product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your device, screen settings, lighting and, where applicable, the natural characteristics or manufacturing variations of individual materials.

 

Minor variations that do not materially affect the quality, functionality or overall appearance of a product will not necessarily constitute a defect.

We may update product descriptions, specifications or availability from time to time. We may also discontinue products without notice, provided that doing so does not affect orders we have already accepted.

 

Nothing in these Terms affects your legal rights where products are faulty, not as described, not of satisfactory quality or otherwise fail to meet standards required by applicable consumer law.

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6. PRICES AND PAYMENT

Prices displayed on the Website are subject to change from time to time. Any change in price will not affect an order that we have already accepted, except where permitted or required by applicable law.

 

The price payable for a product will be the price displayed or otherwise communicated to you during checkout at the time you place your order, subject to correction of obvious pricing errors.

 

Prices will be displayed in the currency indicated on the Website. Applicable taxes, delivery charges, duties or other charges will be shown or explained during checkout where reasonably practicable.

 

We take reasonable care to ensure that prices displayed on the Website are correct. If we discover an obvious pricing error before accepting your order, we may contact you to give you the opportunity to purchase the product at the correct price or cancel the order.

 

Payment must be made using one of the payment methods made available during checkout. Payment services may be provided by third-party payment processors and may be subject to their applicable terms and privacy policies.

 

You confirm that you are authorised to use the payment method provided for your order.

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7. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate information in connection with purchases made through the Website.

 

You are responsible for ensuring that your contact, billing and delivery information is accurate and up to date so that we can process your transactions and communicate with you regarding your order.

 

We may limit or cancel quantities purchased per person, household, customer account, payment method, billing address or delivery address where we reasonably believe this is necessary to prevent fraud, unauthorised resale, misuse or circumvention of purchasing restrictions.

 

If we make a material change to or cancel an order, we will use reasonable efforts to notify you using the contact details supplied when the order was placed.

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8. DELIVERY, RISK AND INTERNATIONAL ORDERS

Delivery options, estimated delivery times and applicable charges will be displayed during checkout or set out in our Delivery Policy.

 

Delivery dates and times are estimates unless we expressly agree otherwise. We will take reasonable steps to deliver products within the stated timeframe and in accordance with applicable consumer law.

 

Risk in products will pass to you when the products are delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise.

 

Ownership of products will pass to you once we have received payment in full and the products have been delivered, unless applicable law requires otherwise.

For international orders, customs procedures may cause delays beyond our reasonable control.

 

Depending on the destination and the delivery terms stated at checkout, international orders may be subject to customs duties, import taxes, tariffs, brokerage fees or other local charges. Where these charges are not expressly included in the price paid to us, you may be responsible for paying them directly to the relevant authority or carrier.

 

Please refer to our Delivery Policy for further information.

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9. RETURNS, CANCELLATIONS AND REFUNDS

Your rights to cancel an order, return a product, request an exchange or receive a refund are set out in our Returns and Refunds Policy.

 

Nothing in that policy or these Terms limits or excludes any statutory rights available to you under applicable consumer law.

For customers in the United Kingdom, this includes applicable rights relating to faulty or misdescribed goods and, where applicable, rights to cancel certain distance contracts.

 

Customers outside the United Kingdom may have additional or different mandatory rights under the consumer laws applicable in their country of residence.

Certain products may be excluded from cancellation or return rights where permitted by law, including, where applicable, products that have been personalised, made to specification or otherwise fall within a statutory exception. Any such restrictions will be communicated where relevant.

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10. PERSONAL INFORMATION AND PRIVACY

Our collection and use of personal information through the Website are governed by our Privacy Policy and Cookie Policy.

We process personal information in accordance with applicable data protection and privacy laws.

 

Please review these policies for information about how we collect, use, store and protect personal information and about the choices and rights that may be available to you.

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11. COMMUNICATIONS AND CONFIDENTIALITY

Unless expressly agreed otherwise, general communications or information that you voluntarily submit to us through the Website should not be regarded as confidential, except for personal information protected under our Privacy Policy or information that we are otherwise required by law or agreement to keep confidential.

 

Nothing in this section affects our obligations relating to personal data, payment information or other information protected by applicable law.

 

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12. INTELLECTUAL PROPERTY RIGHTS

The Website and its content, including its design, software, source code, text, graphics, photographs, illustrations, logos, trade marks, trade dress, audio, video and other materials (collectively, “Content”), are owned by, licensed to or otherwise lawfully used by La Vie Royale and are protected by applicable intellectual property laws.

 

All intellectual property rights in the Website and Content remain with La Vie Royale or the relevant rights holder.

You may access and use the Website and Content for your personal, non-commercial use.

 

Except as expressly permitted by law or with our prior written consent, you must not reproduce, copy, modify, adapt, distribute, publish, transmit, commercially exploit, reverse engineer or otherwise use any part of the Website or Content.

 

Nothing in your use of the Website transfers to you any ownership, title or other intellectual property right in the Website, Content, La Vie Royale name, logos or other proprietary materials.

 

You must not use our trade marks, branding, imagery or other proprietary material in a manner that suggests sponsorship, endorsement, affiliation or association with La Vie Royale without our prior written consent.

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13. THIRD-PARTY TOOLS AND SERVICES

We may make available functionality, tools or services supplied or operated by third parties.

 

We do not necessarily control such third-party services, and your use of them may be subject to separate terms, conditions and privacy policies imposed by the relevant provider.

 

Where permitted by applicable law, we are not responsible for the availability, operation or content of third-party services that are outside our reasonable control.

 

You should review the applicable terms and policies before using third-party services.

 

We may introduce new features, services, tools or functionality through the Website from time to time. Unless otherwise stated, these will also be subject to these Terms.

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14. THIRD-PARTY LINKS

The Website may contain links to websites, resources, products or services provided by third parties.

 

Links are provided for convenience and information and do not necessarily constitute our endorsement of the relevant third party or its products or services.

We do not control third-party websites and, to the fullest extent permitted by law, are not responsible for their content, accuracy, availability, privacy practices or terms.

 

If you choose to visit or transact through a third-party website, you do so subject to the terms and policies applicable to that website.

 

Any complaint, claim or question concerning products or services purchased directly from a third party should be addressed to that third party.

Nothing in this section excludes any responsibility we may have under applicable law in relation to products or services that you purchase directly from us.

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15. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit specific materials to us, such as competition entries, or voluntarily submit creative ideas, suggestions, proposals, plans, feedback or other materials, whether online, by email, by post or otherwise (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use such Comments in any medium, subject to applicable law.

 

Unless otherwise required by applicable law or expressly agreed by us in writing, we are under no obligation to: (i) keep Comments confidential; (ii) provide compensation in respect of Comments; or (iii) respond to Comments.

 

We reserve the right, but are under no obligation, to monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes the intellectual property or other rights of any person or breaches these Terms.

You represent and warrant that your Comments will not infringe or violate the rights of any third party, including copyright, trade mark, privacy, publicity, personality or other personal or proprietary rights.

 

You further agree that your Comments will not contain unlawful, defamatory, abusive, obscene or otherwise objectionable material, or any computer virus, malware or other harmful code that could affect the operation or security of the Website, our Services or related systems.

 

You must not use a false email address, impersonate another person or otherwise mislead us or any third party as to the origin of any Comments.

 

You are responsible for the Comments you submit and for ensuring their accuracy and lawfulness.

To the fullest extent permitted by applicable law, we accept no responsibility for Comments submitted or posted by users or third parties.

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16. PROHIBITED USES

You must not use the Website, Services or Content:

 

1. for any unlawful, fraudulent or unauthorised purpose;

2. to encourage, solicit or facilitate unlawful activity;

3. in breach of any applicable local, national or international law or regulation;

4. to infringe our intellectual property rights or those of any third party;

5. to harass, threaten, abuse, defame, intimidate or unlawfully discriminate against another person;

6. to submit false, fraudulent or materially misleading information;

7. to upload or transmit viruses, malware or other malicious or harmful code;

8. to unlawfully collect, track, process or disclose another person's personal information;

9. to engage in spam, phishing, pharming, pretexting or similar deceptive activity;

10. to scrape, crawl, spider, harvest or otherwise systematically extract data from the Website without our prior written permission, except where such activity cannot lawfully be prohibited;

11. to interfere with, compromise or circumvent the security or proper operation of the Website, Services or related systems;

12. to attempt to gain unauthorised access to the Website, accounts, systems or networks connected to the Website; or

13. for any other purpose that materially breaches these Terms.

We may suspend, restrict or terminate access to the Website or Services where we reasonably believe that a user has materially breached this section, subject to applicable law.

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17. ACCURACY AND AVAILABILITY OF WEBSITE INFORMATION

We take reasonable care to ensure that information made available through the Website is accurate and up to date. However, except where information forms part of the contractual description of a product or service, Website content may be provided for general information purposes and may be updated from time to time.

 

We do not guarantee that general Website content will always be complete, current or free from errors.

Where you are making a decision for which accuracy or timeliness is particularly important, you should consider whether additional or primary sources of information are appropriate.

 

Nothing in this section limits our obligations concerning product descriptions, prices, contractual information or other information that we are required by law to provide accurately.

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18. WEBSITE AVAILABILITY AND SECURITY

We take reasonable measures to maintain the availability and security of the Website.

 

However, we do not guarantee that the Website will always be available, uninterrupted, secure or free from errors, bugs, viruses or other harmful components.

 

We may suspend, withdraw, restrict or change all or part of the Website for maintenance, security, operational, legal or commercial reasons.

 

Where reasonably practicable, we will endeavour to minimise disruption.

 

You are responsible for maintaining appropriate security and virus-protection measures on devices used to access the Website.

 

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19. MODIFICATIONS TO SERVICES AND PRODUCTS

We may modify, suspend or discontinue features, products, services or other Website functionality from time to time.

 

We may also change prices for products that have not yet been ordered or accepted by us.

 

Any such changes will not affect contractual rights arising from an order that we have already accepted, except where a change is required by law or agreed with you.

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20. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

 

In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

 

Nothing in these Terms affects your statutory rights as a consumer.

If you are a consumer, we are responsible for loss or damage that you suffer where it is foreseeable as a direct result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

 

We are not responsible for loss or damage that is not a foreseeable consequence of our breach or that results from circumstances outside our reasonable control, except where applicable law provides otherwise.

 

If you use the Website or purchase products primarily for personal and non-commercial purposes, we will not be responsible for business losses, including loss of profits, revenue, business opportunity, anticipated savings or business interruption, to the extent permitted by law.

 

To the fullest extent permitted by applicable law, La Vie Royale Concierge Ltd., together with our directors, officers, employees, subsidiaries, affiliates, agents, contractors, suppliers, service providers and licensors, will not be liable for indirect or consequential loss arising solely from your use of, or inability to use, the Website or its general informational content.

 

Where you purchase products or services from us, any exclusion or limitation of liability contained in these Terms applies only to the extent permitted by applicable law and does not exclude any rights or remedies that cannot lawfully be excluded.

 

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21. INDEMNITY

If you use the Website in the course of a business or for commercial purposes, you agree, to the extent permitted by applicable law, to indemnify La Vie Royale Concierge Ltd. against reasonable losses, liabilities, costs and expenses arising directly from your material breach of these Terms, violation of applicable law or infringement of a third party's rights.

 

This indemnity does not apply to consumers to the extent that imposing such an obligation would be prohibited or unenforceable under applicable consumer law.

 

Nothing in this section requires you to indemnify us for losses caused by our own negligence, breach of contract or unlawful conduct.

 

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22. NO AGENCY OR PARTNERSHIP

Nothing in these Terms creates any partnership, joint venture, employment, fiduciary or agency relationship between you and La Vie Royale.

 

You have no authority to make representations, incur obligations or enter into agreements on behalf of La Vie Royale unless we have expressly authorised you to do so in writing.

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23. SEVERABILITY

If any provision, or part of a provision, of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision or part will be treated as removed or modified to the minimum extent necessary.

The remaining provisions of these Terms will continue in full force and effect.

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24. TERMINATION AND SUSPENSION

These Terms apply for as long as you access or use the Website or Services and, where relevant, for as long as obligations relating to an order remain outstanding.

 

You may stop using the Website at any time.

 

We may suspend or terminate your access to the Website or Services where we reasonably believe that you have materially breached these Terms, engaged in fraudulent or unlawful activity, compromised the security of the Website or otherwise misused our Services.

 

Termination or suspension will not affect rights, liabilities or obligations that arose before termination or that by their nature are intended to continue afterwards.

 

Termination of your access to the Website does not affect any statutory rights you may have in relation to products already purchased from us.

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25. ENTIRE AGREEMENT

These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and us concerning your use of the Website and, where applicable, your purchase of products or services from us.

 

They supersede prior communications or understandings relating to the same subject matter, except where otherwise expressly agreed in writing or where applicable law provides otherwise.

 

Nothing in this section excludes liability for fraud or fraudulent misrepresentation or affects rights that cannot lawfully be excluded.

 

Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

 

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26. CHANGES TO THESE TERMS

We may update or amend these Terms from time to time to reflect changes to our Services, business practices, technology, legal requirements or other legitimate operational needs.

 

The most current version of these Terms will be made available on this page, together with the date on which they were last updated.

 

The Terms applicable to a purchase will generally be the version in effect at the time you place your order.

 

Changes made after an order has been accepted will not retrospectively alter the contractual terms governing that order unless required by law or expressly agreed between you and us.

 

We recommend reviewing these Terms periodically and before placing an order.

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27. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply under the laws of your country of residence.

 

If you are a consumer resident in the United Kingdom, you may bring legal proceedings in the courts applicable to your place of residence in accordance with applicable law.

 

If you are a consumer resident outside the United Kingdom, nothing in these Terms deprives you of any mandatory rights or protections relating to governing law or jurisdiction that apply under the laws of your country of residence.

 

If you are acting in the course of a business rather than as a consumer, the courts of England and Wales will have exclusive jurisdiction over disputes or claims arising out of or in connection with these Terms, unless we expressly agree otherwise in writing.

 

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28. E-COMMERCE PLATFORM AND THIRD-PARTY PROVIDERS

Our online store is hosted using third-party technology and service providers, including Wix.com, which provides e-commerce infrastructure used to make our products and services available online.

 

We may also use third-party providers for services such as payment processing, delivery, analytics, communications and Website functionality.

 

Use of certain third-party functionality may be subject to the relevant provider's terms and privacy practices.

 

Our handling of personal information remains subject to our Privacy Policy and applicable data protection law.

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29. PROMOTIONAL CODES 

From time to time, we may offer promotional or discount codes subject to specific terms and eligibility requirements. Unless otherwise stated, promotional codes cannot be combined with other offers and cannot be applied retrospectively to completed orders. Certain products, services, subscription boxes, custom projects or wholesale orders may be excluded. We reserve the right to withdraw or amend a promotion before an order is placed, subject to applicable law.

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CONTACT INFORMATION

For enquiries about these terms, an order, our products or services, please contact us at:

Email: gifting@lavieroyale.uk
Telephone: Monday to Friday, 9am to 6pm +44 (0)20 3576 4227 

 

 

OUR DETAILS 

La Vie Royale is the trading name of La Vie Royale Concierge Ltd.

Registered in England: 16272867

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